FAQs
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What products are available on your marketplace?
We have over 12,000 articles around the world covering flowers, plants & floral accessories.
What locations do you deliver to?
We deliver to all 7 emirates.
How much do you charge for delivery?
We pride ourselves on delivering the best customer service. Our delivery is free of charge regardless of order value.
Is there a minimum order quantity?
There is a minimum packing unit per bunch that is offered by the farm, however, there is no minimum order value.
Can we also see samples in addition to the photos on the marketplace?
When new growers are added onto our marketplace, our account executives will show you physical samples on their visit to you. For wedding and events, you can request samples and we would be happy to provide this. There is also the chance to see samples at our new future events.
Is there a minimum order quantity?
There is a minimum packing unit per bunch that is offered by the farm, however, there is no minimum order value.
Can anyone open an account and what is the criteria?
Floranow currently serves the B2B community across flower shops, wedding & events planners and hotels.

To register with us you would need to show the following:
  • Up-to-date trade license
  • Fill out a credit application form
  • Tax certificate
  • A Photocopy of Sponsor Emirates ID
  • A Photocopy of Manager Emirates ID
What are the payment methods?
Payments can be made online by logging into your account, cash, cheque and bank transfer.
What are the payment terms and how frequent are they?
Our payment terms ask that your account is settled within 15 days. Orders placed between the 1st-15th of the month are due on the 22nd of the same month, orders placed between the 16th-31st are due on the 7th of the following month. Since our systems are automated, any payments overdue within 15 days are blocked, hence, to refrain from your account being blocked please ensure payment is made timely. Payments can be made through bank transfer, cash on delivery, cheque payments and online payment Telr through your account.

For wedding & events orders specifically, we ask for 50% advance on orders and 50% upon delivery.
Do you guarantee the stem/head size of the flower?
We are the only marketplace that offers full transparency on product specifications and we endeavor to deliver the highest accuracy when it comes to product details. For any unforeseen circumstances, if there are any variations between what was ordered and delivered, we will ensure a full refund and feedback to the grower/supplier to ensure what they are listing is what is delivered.
What is the marketplace opening hours?
Our marketplace is open 24 hours with specific cut off times for specific delivery days.
Where do your flowers come from?
We work only with the best global growers. Currently, our marketplace offers flowers and accessories coming from Holland, Kenya, Thailand, Colombia, China, South Africa and Sri Lanka.
How often do you deliver and what are your delivery days?
We currently deliver 4 times a week – Wednesday, Thursday, Saturday and Sunday. Our delivery days for Ras Al Khaimah are Thursday, Friday, Sunday and Monday.
Do you do same day deliveries?
With our Express Store, if you order before 8am you can get same delivery across Dubai.
If I am not confident buying online can I call you?
As part of onboarding you as a new client we will assign a dedicated sales executive who will arrange a visit where they will come and show you a demonstration in terms of how to use and order on our marketplace. Our sales team regularly visit the market to offer support & feedback. Should you need any further assistance you can contact your dedicated sales executive or seek support through our online chat.
What should I do if I received an item with bad quality?
We strive to deliver the highest quality and freshness. In the unfortunate event of this happening, please take a photo and share with your sales executive. We will issue a credit note to cover for the damaged items.
What if I my internet connection is down?
Should your internet not be working you can give your dedicated sales executive a call and we can take your order over the phone and chat you through the best offers of the day.
Can I track/trace the delivery of my orders?
Once you order is dispatched you will receive an SMS showing your delivery window slot.
Can I include a note to my orders?
Yes, you can certainly add a note to your order list. While placing a new product order you will find a note box under the quantity field where you can enter additional notes. There is also a remark box on the shopping cart page where you can add further comments.
I have forgotten my log-in code/password, what should I do?
Please visit our marketplace and select “Forgot my password” on the login section and you will receive an email to your registered email address prompting you to reset your password.
I have reached my credit limit; how can I make another purchase?
Before proceeding with any further orders, you would need to settle your payment first.
Where are your offices located?
Our Head Office and Fulfillment & Logistics Centre are located at the Dubai Flower Centre, a state-of-the art facility where we are conveniently located to handle flowers coming directly from the airplanes. Our office address is Office 204, Dubai Flower Centre.
Will someone from Floranow come to show me how to use the online marketplace and make an offer?
On the first visit, your dedicated sales executive will give you a full demonstration how to browse the marketplace and place an order.
What should I do if I received an item with bad quality?
We strive to deliver the highest quality and freshness. In the unfortunate event of this happening, please take a photo and share with your sales executive. We will issue a credit note to cover for the damaged items.
Why are the prices on the Outlet Store much cheaper?
The prices on the outlet are much cheaper since these are offers are coming directly from the growers and are limited time offers while stocks last.
How can I increase my credit limit?
We will monitor your account and increasing your credit limit is very easy. Simply clear your account on time and when we see regular payment history, we will be more than happy to increase your account limit.
Can I track/trace the delivery order?
Yes, you can. You will receive an SMS when the merchandiser is on the way to deliver your order. The SMS will also have a link, which will show the exact location of the merchandiser so you can anticipate their arrival.
How do I know what daily deals or monthly promotions you have an offer?
Please share your number with your dedicated sales executive so we can add you onto our WhatsApp communications where we share daily deals. Monthly promotions will be shared through our sales team and via social media – please follow us on Instagram @floranow and Facebook @floranowmarketplace.
I have forgotten my log-in code/password, what should I do?
Please visit our marketplace and select “Forgot my password” on the login section and you will receive an email to your registered email address prompting you to reset your password.
I have reached my credit limit; how can I make another purchase?
Before proceeding with any further orders, you would need to settle your payment first.
Why is it that sometimes when I look to add a product to the basket, I get an error message saying that the item is sold out when I can still see it on the marketplace?
Our marketplace is governed by system timers which automatically remove unavailable or sold out stocks. This is on a timer basis and it may be on the rare occasion that products are showing when actually it is already sold. We are looking to improve the frequency of this to avoid such circumstances occurring.
Why is my account still blocked when I’ve already paid?
After the payment is made it can take up to 24 hours to reflect in the system and update your account status.
Why is it that I started placing an order and didn’t finish completing my total shop that the order has then been confirmed and placed?
Due to our marketplace having direct links to suppliers we ask that when you start shopping you spend the time to complete your order. Due to the nature of connecting directly with suppliers and availability once your account has been idle for more than 15 minutes your order is automatically confirmed, even if you did not click the “Done with Shopping” button yet.
Why can’t I access the marketplace from my MacBook?
Unfortunately, our current marketplace software is not supported by iOS 10.9 and 10.10 on MacBook. Please try an alternative laptop to be able to successfully place your order on our marketplace. We are looking for a software fix in the meantime.
Can we shop in accordance to flower categories, for example tulip store, lilies store etc.?
On our marketplace we have offerings from different growers and suppliers who each have a specific assortment. However, to make things more shoppable we are working towards having category specific shops to make your shopping smoother and providing client delight.
Why am I not receiving my invoice as a hard copy?
To serve being environmentally friendly we do not print hard copies but instead automatically send electronic invoices to the registered email address on the associated account.
Why is there only proof of delivery note but no invoice?
To serve being environmentally friendly we do not print hard copies but instead automatically send electronic invoices to the registered email address on the associated account.
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